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Topic ClosedL22 availability

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KyleRMoore View Drop Down
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Joined: August/18/2005
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Direct Link To This Post Topic: L22 availability
    Posted: August/18/2005 at 11:06am

 

I ordered an L22 card from American Music Supply last week and it is on backorder.

 

I can’t get any information from them on when it will be available.

 

So, I don’t suppose anyone here can give me any info.

 

Something general like “we have a bunch going out the door on Tuesday” or “It’s gonna be a while, sucka”

 

Any help is appreciated

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David A Hoatson View Drop Down
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Direct Link To This Post Posted: August/18/2005 at 12:27pm
Hello,

We have had plenty of inventory on the Lynx L22 for quite some time.  I cannot remember a time when the L22 was out-of-stock.  We ship the same day it is ordered.
Thank you,

David A. Hoatson
Lynx Studio Technology, Inc.
Co-founder, Chief Software Engineer
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Teddy G. View Drop Down
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Direct Link To This Post Posted: August/18/2005 at 3:34pm

You might cancel your order With AMS, and try another dealer(Everyone doesn't always carry everything all the time and there are lots more dealers listed on the Lynx site), making sure, this time, to be sure your item is in stock and get a commitment on shipping it out to you, before giving out your credit info... Or, as David said, you might just order direct from Lynx(Though some dealers may be priced a bit less than list..?)......

TG

www.teddygvo.com
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David A Hoatson View Drop Down
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Direct Link To This Post Posted: August/18/2005 at 9:18pm
Sorry, I think you mis-understood me.  We ship to dealers the same day it is ordered.  We don't sell any cards direct - only cables.
Thank you,

David A. Hoatson
Lynx Studio Technology, Inc.
Co-founder, Chief Software Engineer
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KyleRMoore View Drop Down
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Direct Link To This Post Posted: August/19/2005 at 12:57pm

Thanks for the info.

 

I was concerned that it could be a manufacturing delay, not just your run of the mill out of stock.

 

Incidentally, it was listed in stock when I ordered it and the next day it was magically back ordered.

 

 Zzounds are out of stock as well.

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David A Hoatson View Drop Down
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Direct Link To This Post Posted: August/19/2005 at 3:39pm
AMS and Zzounds are the same company, Musical Fulfillment Service.
Thank you,

David A. Hoatson
Lynx Studio Technology, Inc.
Co-founder, Chief Software Engineer
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KyleRMoore View Drop Down
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Direct Link To This Post Posted: August/26/2005 at 4:39pm

Update:

 

First, the point of me posting this follow up isn’t to vent frustration or stir up trouble between Lynx and one of your dealers, but to make you aware of a situation that could potentially cost you sales.

 

I called AMS on 8/22 to ask about the status of my order place on 8/10. I was told it was backordered. Duh!

 

I then informed the customer service person that I spoke to Lynx and was told that the L22 was in stock on their end and would be shipped the same day the order was received from AMS. I then asked her what information she had on when it would be available or if the order had yet been placed. I was told curtly “I don’t know, a couple of days”, as if I was wasting her time by asking.

 

So, I called again today to see if there was any new info, ya know, since it’s been over two weeks. I was told by a different person it wouldn’t be available until 9/20 !! He wouldn’t give me any more information on the whys and wheres.

 

I cancelled the order, and bought it from AudioMidi.com after confirming they had it in stock.

 

Now, I don’t know what the situation is with AMS and I admit that I know little about retail and how all of that works. But 6-7 weeks to fill an order is extremely unreasonable since I was told by the manufacturer that the product is available and ready to go.

 

If I have to make a guess, it would be that they didn’t want to special order 1 or 2  L22’s and wanted to wait for their next purchasing cycle, whenever that may be. Meanwhile, the customer is left hanging.

 

It would be unfortunate that someone else in the same situation with AMS or Zzounds might elect to go with a competitor’s (IMO inferior) product instead of seeking another reseller or waiting until 9/20.

 

 

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Teddy G. View Drop Down
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Direct Link To This Post Posted: August/26/2005 at 11:20pm

First, good job! You shouldn't have to take that sort of thing from anyone and you didn't!

Second. A story of "the old days"(Sorry, I'm old...). I'm going to try to be diplomatic about this... But, I'm also going to try to be honest(Quite dangerous!). If you have to do any "reading between the lines", so did the successful buyers I'm going to talk about. Keep in mind that this is all speculation, all "theory", no known facts will appear from here on in this post... It's a story......

There used to be something in the photography magazines called, generically here, so as to leave no actual seller out - "New York Camera Stores".

Idea was that compared to your local camera store(Unless you happened to live in NYC?), you could save big money by mail ordering from any number of camera stores that advertised in the photo magazines. Like my lens which would have cost 800+ dollars down the street, which I picked up for 249, NY..!!! Well, to keep the story short, I won't delve far into "gray market", "shorted box"(Item without the accessories specified by the manufacturer or official US importer, such as batteries, camera case, standard lens, etc.), item markings in a "foreign"(Non-English) language or other things, but I will bring up one thing that used to be a regular topic of discussion among photogs.

The theory was that some of these stores would advertise and then accept orders for darned near anything you could think of, photographically, charge your credit card, or deposit your check, immediately, then WAIT for weeks to ship your order. Prevailing thought was that every day they got to hold your money in their bank..? Alot of interest could be generated..? They may have(As you state) just have waited until they got enough orders - in advance - money in the bank gaining interest - then go buy the stuff, in bulk, for cheap(No difficult warehouse to manage? Maybe no "fancy" office or showroom either, alot of these folks just had PO boxes?) and ship it all out at once..? Who knows? Just a theory...

Expert buyers(And many mailorder buyers became experts! Maybe like EBay users today?) did several things to combat these "problems", which may have been mostly imaginary, and still get their low, low price successfully:

1. Use a reputable dealer! There always were reputable dealers(And still are, in NYC and everywhere.). Still, keep firmly in mind, what does "reputable" mean? It was thought that it might not mean exactly the same thing to everyone and here's another theory as to why. It was long thought that customers were being lied to! Sometimes maybe so, but maybe not! Maybe they were simply getting what they asked for when they asked for it. That's all. I say, THAT'S ALL! No MORE no LESS! Anyway, eventually it was postulated that at least some of these stores were owned by people who(You either know why or you don't, I'm not getting pinned down on this forum.) COULD NOT LIE! Just couldn't do it! Ask a question(Properly, clearly.) and you'd get the answer. Period. Simple really.

Important thing was that any UNASKED questions MAY NOT BE "ASSUMED" or were "answered" in a way that an unaware buyer might confuse as "being ripped off". Some might call it skirting the issue or playing games, but with a whole lot of money on the line and when every penney counts..!..? "Let the buyer beware" applied(A statement much older than even I am...).  

So. Know what questions to ask(And ASK THEM! Don't be bashful!).

BE KNOWLEDGABLE! The seller will be smart enough to know...

Is it in stock?

How soon will it ship to me?

Does it come with all accessories listed?

Is it an "official US importer" item(Or whatever country)?

What kind of warranty does it have? Many sellers, for instance, offered "their own" warranty! Some of them very, very good warranties, but NOT neccessarily warranties from any "official" source, but their own warranty, done by their own personnel or 3rd. party service shops. Maybe no problem - long as you know... 

Is it an "open box"(Return, etc.)

Are there any "extra" charges? Will they "conveniently include" the batteries, case, etc., which YOU forgot to ask about, for "only a slight additional charge", so they, "kindly" took the liberty of including same('Cause they knew you wanted 'em!) and, of course, charged your card appropriately(Thankyou!)...

Some "New York Camera Stores" now sell everything under the sun(The camera biz ain't what it used to be, Walmart and all, I suppose, and the internet has allowed anyone, anywhere to do business the same way, so prices are sometimes no better now.), but buying mailorder still has it pitfalls. You CAN get a good deal from a good dealer - no matter their address. But you may still have to work at it... do YOUR part to make sure the transaction goes smoothly.

Sad fact is that unless you "know", some of the sellers are not now or never were "bound by a higher authority"(Did I say that?) to tell the truth and even those that are still may not feel(Or be!) bound to "ask questions for you".....

End of story.

Sorry this has nothing to do with the original post, but, thought I'd throw it in...

TG



Edited by Teddy G.
www.teddygvo.com
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PaulTech View Drop Down
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Direct Link To This Post Posted: August/29/2005 at 10:32am

Kyle,

Sorry to hear about your experience. We have little control over any dealer's purchasing patterns, but I know the higher-ups at AMS would be interested in hearing about your experience, if you wanted to take the time to drop them a line. In the meantime, I'm glad you were able to resolve the issue and get squared away. Thanks for keeping us posted on the situation.

Best Regards, 

Paul Erlandson
Lynx Studio Technology
Support
714-545-4700 x 206
Lynx Support and Updates on Facebook!
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KyleRMoore View Drop Down
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Direct Link To This Post Posted: September/02/2005 at 12:42pm

Hey, Paul.

Believe it or not, I am a friend of your sister Karen. I have met you a couple of times a few years ago. I didn’t know you were with Lynx now. Small world, eh?

 

Anyway, I received my L22 from AudioMidi and installed it without incident.

It sounds pretty incredible. Wow!

So all’s well that ends well.

Thanks for all your help, Lynx people

Kyle

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PaulTech View Drop Down
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Direct Link To This Post Posted: September/06/2005 at 1:21pm

Hey Kyle,

I remember meeting you. A small world it most certainly is.

Have fun with your new toy!

Paul Erlandson
Lynx Studio Technology
Support
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