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ha33y01
Caracal
Joined: June/26/2007
Location: United Kingdom
Points: 16
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Posted: June/29/2007 at 11:59pm |
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"If you are not using a User account with Administrative privileges, then the ASIO DLL file may be getting blocked"
as far as I know Paul, I have full rights to the system but I will check it.
Is that it guys? is there no way to reinstall or replace this asio kernel driver? does no one know where this file resides? why do I not get this issue with other drivers like MOTU ? I have Googled this and not found anything either, am I the only human on Earth who has a missing asio kernel driver? WOW guys this is getting a little annoying now.
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David A Hoatson
Admin Group
Forum Administrator
Joined: October/01/2003
Location: Idaho
Points: 3756
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Posted: June/30/2007 at 7:05am |
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I know you are getting frustrated, but you have to understand that we simply have never seen this issue before. There is something about your specific installation that is keeping the driver from loading properly, and since we have never seen this issue, it is very difficult to imagine what that might be.
Clearly should be able to go into the \Windows\System32\Driver folder and see that LynxWDM.SYS (or LynxTWO.SYS if you are using the V1 driver) is there. So if you can see that file, then there is nothing missing - your system is keeping the upper level ASIO driver from seeing the lower level ASIO driver. This can happen only if:
1) You have installed different version of LynxTWO.Dll/LynxWDM.Dll and LynxTWO.sys/LynxWDM.sys. In other words, if you have LynxTWO.dll and LynxWDM.sys then that obviously isn't going to work. This would be pretty hard to do - since you would have to manually go into the folders and be moving files around - and go into the registry and be changing things manually there.
2) You don't have permission to open the kernel driver (LynxWDM.sys).
3) The kernel driver somehow didn't load properly.
You should be able to playback audio using the LynxDemo included on the CD you received with the card. If you can play using LynxDemo, then there is no reason I can think of (other than the administrator rights issue) that would keep the ASIO driver from working.
So to answer your question directly, I wrote the driver and I simply have no idea what is going on with your system. Yes, with have 10's of thousands of other users working properly and we have never seen this issue before - but that doesn't help your specific problem.
Since you are unwilling or unable to:
1) Flash new firmware as a test.
2) Do a clean install of the OS.
3) Try the card in a different computer.
What else can we help with? There is obviously something wrong with the installation on that specific computer that has never come up before. Unless we have access to the machine, it is going to be difficult for us to debug using the forum.
You need to call Lynx Tech Support on Monday and see if there is anything else that we have missed.
Edited by David A Hoatson - July/01/2007 at 8:44am
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Thank you,
David A. Hoatson Lynx Studio Technology, Inc. Co-founder, Chief Software Engineer
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David A Hoatson
Admin Group
Forum Administrator
Joined: October/01/2003
Location: Idaho
Points: 3756
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Posted: June/30/2007 at 7:06am |
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Richard Sven,
I cannot find any support request from you with a similar problem. Am I just missing something or did you not email us about it?
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Thank you,
David A. Hoatson Lynx Studio Technology, Inc. Co-founder, Chief Software Engineer
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zvenx
Wildcat
Joined: August/19/2004
Location: Jamaica
Points: 169
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Posted: June/30/2007 at 7:15am |
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I either emailed or called Paul. You can ask him, hopefully he remembers.
It is resolved by the way long ago......like the next day or same day...
I can send you the last part email on the subject, although it mentions
bsod's not explicitly the kernel which was either mentioned earlier in an
unsaved email by me or in a phone call.
rsp
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richard sven patterson sound sculptist -------------------------- Nuendo 5.5 | Intel DP35DP : Intel Quad Core QX 6700 : 4GB RAM | Windows 7 64bit SP1 | Lynx Two C | Midisport 2x2 | 2xUAD-1, UAD-2 Quad
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ha33y01
Caracal
Joined: June/26/2007
Location: United Kingdom
Points: 16
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Posted: June/30/2007 at 11:15am |
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Yep you are right David, I am really frustrated especially at being the only Earthling to experience this missing file. To go through your points one by one:
If flashing the firmware would solve this issue, then I may do it (on the quite without the shop knowing, (although I would perhaps be doing them a favour by updating the card) however my only reservation is that if something was to go wrong, then I would be in trouble.
Clean OS install....out of the question, too much to lose, no time to reinstall as it would take days perhaps a week!
Trying the card in a different computer would not help establish the problem with mine, it would only serve the purpose of seeing if the card was ok, which I feel sure it is, since outside of Nuendo it locks up and syncs up to the system correctly.
------------------------------
I am at a lose for words right now guys, I know that you have not encountered this before but surely there must be some sort of process of elimination we could go through apart from the obvious "reinstall the drivers". By the way, I have all administrative rights as i suspected so that it also out.
Maybe I should also install Cubase on the system and see if that sees the driver, that may give us some hints?
Time is unfortunately against me on this since i will have to give the card back in a few day, anyhow I will do what I can, please do the same and get back to me. As for me calling you on Monday, that would be a bit difficult as I think we have a time difference of some 9-10 hours. I am based in Athens, Greece. So when I go to the studio you are in noddy land and when you go to work I am!
hmmm, this is a terrible mess.
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David A Hoatson
Admin Group
Forum Administrator
Joined: October/01/2003
Location: Idaho
Points: 3756
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Posted: June/30/2007 at 1:20pm |
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Clearly we want to help get you going (I'm typing this on a Saturday afternoon when I should be with my family!), I just don't know what to suggest next.
I'll think on this an see if there is some other test that I can think of...
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Thank you,
David A. Hoatson Lynx Studio Technology, Inc. Co-founder, Chief Software Engineer
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ha33y01
Caracal
Joined: June/26/2007
Location: United Kingdom
Points: 16
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Posted: June/30/2007 at 1:38pm |
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OK David, I appreciate it. If anything comes to you, even on a Sunday, just let me know hopefully we get this going before Monday or Tuesday when I have to give it back.
Thanks David
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ha33y01
Caracal
Joined: June/26/2007
Location: United Kingdom
Points: 16
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Posted: July/01/2007 at 2:27pm |
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well I haven't heard anything more from anyone over the weekend. I have decided to go ahead and flash the card tomorrow with the latest firmware in hope that it will make a difference. If not, than it's back to the store for LynxTWO. I mean, if the guys who wrote the drivers and software are stumped by this strange phenomena then what can lil ol me do?
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David A Hoatson
Admin Group
Forum Administrator
Joined: October/01/2003
Location: Idaho
Points: 3756
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Posted: July/01/2007 at 3:50pm |
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Actually, today is my 6-year old's birthday party. I should have a driver for you to test with on Monday (Pacific Time). It might shed some light on what is going on.
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Thank you,
David A. Hoatson Lynx Studio Technology, Inc. Co-founder, Chief Software Engineer
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Teddy G.
Wildcat
Joined: August/19/2004
Location: United States
Points: 426
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Posted: July/01/2007 at 7:52pm |
Please allow me to throw this in...
For whatever reason I have had many unsolvable problems over the years, computer-wise. Problems that no tech support department could help me with. So many, infact, that I have come up with a statement for same phenomenon:
"If no one on earth has ever had my specific problem, it is my problem, something specific to my system which is different than every other system in the world. I alone must fix it"
The only solution I have found is to carefully work through my system until I find it, or the problem goes away - I often never actually know what the problem was - I am no-o-o tech...
I conclude by saying that I have been sucessful in resolving every single unsolvable problem I've ever had all by myself, by just working through it. That and asking a million questions of everyone I know who might have a clue(And sometimes do.)...
In the end(Or the beginning if you are no glutten for punishment) you must:
1. Make sure there are no old elements/remants of old software.
2. Make sure the hardware is good(I said MAKE SURE!).
3. Make sure the software you have is good.
4. Re-install(Or get that latest update!) the last installed thing first and work back to the first thing installed(The BIOS?).
I have not re-installed an OS in years. I have not taken my machine to an "expert" in years - but I have gone through inestimable trials and tribulations and many, many hours of struggle. Sometimes... even I must recommend... one can avoid these impossible tasks(What do I know about "remnants"?) by formatting the HD and starting over. Do what you can to avoid it but don't wait forever - it isn't worth it...
Teddy "We all feel your pain" G.
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www.teddygvo.com
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ha33y01
Caracal
Joined: June/26/2007
Location: United Kingdom
Points: 16
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Posted: July/02/2007 at 12:41am |
Thanks for your thought Teddy, however I really am no techie and would not know how to resolve issues like this one. It is clearly a Lynx problem since I do not get it with Motu drivers. However it is possible that it is a particular conflicts on my machine alone, still I cannot even contemplate re-format hd as I have too much to lose. As much as I would love to try out the Lynx, it simply is not worth it. Since I am able to work solidly with my 828MKII with no issues apart from occasional latency when the system is pushed hard. I can live with that since I am able to work. David, thanks for your reply and I look forward to seeing this new driver on Monday in hope of an answer and fix to this problem. I think Tuesday (my time) will be my max trial period for holding onto this card so hopefully I will get it in time and maybe if I'm lucky get to hear this thing work? I'm holding my breath!  
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David A Hoatson
Admin Group
Forum Administrator
Joined: October/01/2003
Location: Idaho
Points: 3756
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Posted: July/02/2007 at 10:47am |
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Just emailed you instructions for downloading a test driver.
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Thank you,
David A. Hoatson Lynx Studio Technology, Inc. Co-founder, Chief Software Engineer
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ha33y01
Caracal
Joined: June/26/2007
Location: United Kingdom
Points: 16
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Posted: July/02/2007 at 12:01pm |
David, this morning I downloaded the firmware update and proceeded to flash the card, I then reinstalled the latest driver and guess what........................................................ .......................................................... IT WORKED LIKE A CHARM!!!!! So Paul saying that it had nothing to do with the firmware update was wrong. So that was the problem the whole time, the card needed the new firmware to talk to the system, and for reason Nuendo could not load the driver with the older firmware. I don't know, it's all pretty above me head really but the main thing is that it now works! Now I have to get on with testing it and seeing if really was worth all this effort. Thanks guys for your input, thank you David for taking the time to write the test driver, even though we didn't need it in the end. Phew, I am glad this is over, although i will miss you guys, this was getting to be a bit of a habit    peace to you all
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zvenx
Wildcat
Joined: August/19/2004
Location: Jamaica
Points: 169
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Posted: July/02/2007 at 12:13pm |
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David and Paul, I am available to be hired as a consultant :-)
my pay. hm aurora 16, ltfw,pci-express card.....
all kidding aside, I am glad it worked...
I hope you LOVE it after all of this..... :-)
my previous card was a motu 2408mkII and to say it was a huge step up
is an understatement.
1) based on quality of AD/DA's
2) believe it or not :-), the quality of the drivers to get low latency (with
the motu I had to use 512 latency on my then computer, the lynx allowed
me 256 without a problem...
3) and the outstanding support....I challenge you to find any other audio
card maker who has their owner/head software guy not only present on
the web, but interacting ON A WEEKEND....
hope you love it.
rsp
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richard sven patterson sound sculptist -------------------------- Nuendo 5.5 | Intel DP35DP : Intel Quad Core QX 6700 : 4GB RAM | Windows 7 64bit SP1 | Lynx Two C | Midisport 2x2 | 2xUAD-1, UAD-2 Quad
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David A Hoatson
Admin Group
Forum Administrator
Joined: October/01/2003
Location: Idaho
Points: 3756
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Posted: July/02/2007 at 8:14pm |
ha33y01, you actually never posted your real name, so I'll just call you Harry .
Glad you got things working. Could you tell me what version of firmware was on the LynxTWO-B before you flashed it?
Edited by David A Hoatson - July/02/2007 at 8:19pm
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Thank you,
David A. Hoatson Lynx Studio Technology, Inc. Co-founder, Chief Software Engineer
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zvenx
Wildcat
Joined: August/19/2004
Location: Jamaica
Points: 169
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Posted: July/02/2007 at 8:18pm |
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I think it was a lynx 2b he said he had.
rsp
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richard sven patterson sound sculptist -------------------------- Nuendo 5.5 | Intel DP35DP : Intel Quad Core QX 6700 : 4GB RAM | Windows 7 64bit SP1 | Lynx Two C | Midisport 2x2 | 2xUAD-1, UAD-2 Quad
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David A Hoatson
Admin Group
Forum Administrator
Joined: October/01/2003
Location: Idaho
Points: 3756
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Posted: July/02/2007 at 8:19pm |
Right, that is what I said. Really it was. REALLY!
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Thank you,
David A. Hoatson Lynx Studio Technology, Inc. Co-founder, Chief Software Engineer
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ha33y01
Caracal
Joined: June/26/2007
Location: United Kingdom
Points: 16
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Posted: July/02/2007 at 10:34pm |
Hi, yep my name is Harry....good guess  ..and yep it is a LynxTWO b the firmware was 2001 if memory serves. i think it was no1 also, now upto 14 In my first comparison by the way against the 828MKII I have noticed there is less bass and more high end. I do like the bass but I will now have to get used to mixing with the Lynx for a few days to see if by adding more bass to compensate will actually be a true to life sound. I did a quick mix last night of something which i mixed with the 828 and it sounded nice in the studio but was bass light outside, so I will have to work with it for a bit. I have managed to get an extension from the shop since it is only now just working. I also notice that running the mix with MOTU, I was able to get more performance i.e with buffers set to 512 it was running with the comp cpu at 75% whereas the same setting on the Lynx, it is almost crapping out, fluctuating around 90-95% and when I try to make adjustments to say eq in real time, it is clicking and popping. I would have expected the opposite seeing that it is inside the computer and therefore does not have so much work to do in and out via firewire, as well as trying to keep up running plugins etc am I wrong in my thinking? regards Harry
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